Re005 Responsible Gaming — Play Safe

1. re005's Commitment to Responsible Gaming

Re005 is committed to ensuring that the entertainment experience we provide to Malaysian users is enjoyable, controlled, and safe. We understand that online gaming can carry risks if not managed responsibly, and we take that responsibility seriously.

Responsible gaming means only playing with money you can afford to lose, setting realistic limits, and always putting your own wellbeing and your family's ahead of entertainment. re005 does not encourage excessive play and is committed to helping users make informed choices.

We provide a range of self-control tools and support resources to help users maintain a healthy balance between entertainment and everyday life.

2. Recognise the Signs of Problem Gambling

It is important to recognise early warning signs that gaming may have become a problem. Here are some things to watch out for:

• Feeling compelled to gamble with money that should be going towards essentials such as food, rent, or bills.
• Playing longer than planned or spending more than your set limit.
• Trying to win back money that has been lost by continuing to play (chasing losses).
• Lying to family or friends about how much time and money has been spent on gambling.
• Neglecting work, family, or social responsibilities due to gaming.
• Feeling restless, irritable, or anxious when unable to play.
• Borrowing money to fund gambling or selling personal belongings to do so.

If you recognise one or more of these signs in yourself or someone you care about, it's time to take action. re005 encourages you to reach out to our support team or seek professional help.

3. Guide to Setting Time & Budget Limits

One of the most effective ways to keep your gaming experience healthy is to set clear limits before you start. Here are some practical tips:

Budget Limit

Decide on a maximum amount in MYR you are comfortable spending each day, week, or month on entertainment. Think of this as a leisure expense — like a movie ticket or a dinner out — not an investment or a source of income. Once you hit that limit, stop playing for the period.

Time Limit

Decide how many hours a day is reasonable for you to play. Set an alarm or reminder on your phone. Avoid playing late at night or when you are tired or emotional, as this can cloud your judgement.

Loss Limit

Always decide on a maximum loss you are prepared to accept. If you reach that limit, stop immediately — do not chase your losses. Remember that every game round is independent and there is no guarantee of winning.

4. Protection of Minors

Re005 takes the protection of children and young people very seriously. Our platform strictly allows only users aged 18 and above to register and use our services. During registration, we carry out a rigorous age verification process.

If you are a parent or guardian, we encourage you to take the following steps to prevent children from accessing online gaming sites:

• Use parental control software on devices accessible to children.
• Always log out of your re005 account when it is not in use, especially on shared devices.
• Do not save your account password on any device that children can access.
• Educate children about the dangers of unsupervised gaming and the legal age requirements that apply.

Anyone who suspects that a minor is using the re005 platform is encouraged to report it to our support team immediately at [email protected].

5. Life Balance & Seeking Professional Help

Maintaining a Healthy Life Balance

Online gaming and entertainment should be a small part of a balanced life, not the main focus. re005 encourages all users to ensure that leisure activities do not interfere with important responsibilities such as work, family, health, and social life.

Spend quality time with family and friends. Keep up with hobbies and other activities that bring you joy. Make sure the basics — enough sleep, a healthy diet, and regular exercise — stay a priority in your daily routine.

When to Seek Help

If you or someone you know is struggling with gambling-related issues, do not hesitate to seek professional help. Problem gambling is a treatable health issue, and reaching out early is both a smart and courageous step.

In Malaysia, you can access gambling-related support and counselling through Talian Kasih 15999 or by contacting the Department of Social Welfare Malaysia for information on support services near you.

The re005 support team is also on hand to help you activate self-control features or provide further information on available support resources. Reach us at [email protected] any time.